In the demanding environment of acute care, every second and every piece of information is critical. Yet, many hospitals continue to struggle with fragmented communication systems. Disjointed communication can slow response times, create staff burnout, and ultimately impact patient outcomes. In fact, a study by JCAHO found that 80% of serious medical errors were the result of miscommunication among caregivers during patient handovers and transitions of care.
The solution is not simply replacing old equipment; it’s about integrating specialized systems into a single, cohesive platform that is smarter, more responsive, and designed for modern clinical workflows. This is the core mission of B&B Integrations. For over four decades, B&B has evolved to specialize in designing and servicing end-to-end integrated communication solutions for healthcare facilities.
As a strategic partner, B&B brings decades of expertise to acute care, combining product knowledge with an ability to listen to the unique needs of each facility. By leveraging best-in-class technology such as the Ascom Telligence Patient Response System, B&B is helping hospitals move beyond traditional nurse call to a unified, intelligent communication platform.
The Hidden Costs of Fragmented Acute Care
Acute care facilities face a unique array of challenges where poor communication systems can be a liability. B&B Integrations works directly with key stakeholders to identify these critical pain points and tailor a unique solution.
One of the most persistent issues is the sheer number of separate systems hospitals rely on, which forces care teams to juggle multiple platforms just to support basic nurse call needs. This fragmentation contributes to several severe problems:
- Patient Safety and Falls: Patient falls remain a critical safety issue, often leading to increased costs. Traditional nurse call systems may not alert the right staff quickly enough or they may lack preventative monitoring integration.
- Patient Deterioration: Conditions like the onset of sepsis require rapid, informed intervention. Delayed alerts can have catastrophic consequences when clinicians are waiting for vitals data to travel from a medical device to a separate alarm system, or worse, waiting for manual transcription.
- Slow Patient Turnover: Efficient patient transfer and discharge are key to maximizing bed availability and facility throughput. When discharge steps are not automatically communicated to the appropriate staff promptly, it creates bottlenecks and slows down turnover.
B&B Integrations addresses these complex problems by designing a solution where nurse call alarms, clinical communication, data reporting, and more can all be managed by a single platform, helping facilities prepare for future growth and scale.
Ascom Telligence: The Patient Response System
The foundation of this one-system approach is the Ascom Telligence system. Telligence is not simply a replacement for an antiquated nurse call system; it’s the evolution to a true Patient Response System. It is a flexible enterprise communication platform that scales with each department’s specific needs, built on an open, vendor-agnostic architecture.
Telligence goes beyond traditional nurse call by collecting and sharing information from multiple sources: the patient, medical devices, healthcare applications, and other critical systems. This intelligent integration is what makes it so powerful:
- Medical Device Integration (MDI): Telligence allows for the integration of medical devices such as vital signs monitors and infusion pumps directly into the communication flow. This critical connection means the system can alert staff to the early signs of patient deterioration, helping to avoid issues like sepsis onset.
- Smart Alarming and Workflow: The platform uses automated workflows to ensure that events, alerts, and escalations are automatically routed directly to the assigned caregiver. This intelligent filtering means clinicians receive relevant information via mobile devices, allowing them to make critical decisions quicker and serve patients faster.
- Support for New Care Models: The system’s capacity for advanced integration supports modern initiatives like virtual nursing, providing an additional layer of patient monitoring that can be critical for fall-risk patients.
Eliminating Alarm Fatigue and Boosting Staff Morale
In a typical hospital setting, excessive, non-critical alarms are a well-documented driver of alarm fatigue, a condition that leads to high employee turnover and can negatively impact patient care. When staff are constantly bombarded with unnecessary alerts, their ability to respond to genuine emergencies is severely compromised.
B&B Integrations works to combat this by leveraging the power of Telligence’s customizable logic. As the systems integrator, B&B works with your facility to program Telligence to set call priorities and ensure that only the relevant, assigned staff are alerted. This targeted communication is a powerful tool for increasing staff satisfaction and reducing stress.
Furthermore, the system delivers assurance to your staff that requests are covered and patients are cared for. This focus on training and post-implementation support from B&B helps integrated systems deliver a tangible reduction in alarm fatigue and, subsequently, employee turnover.
The B&B Difference: Custom Integration for Your Unique Facility
As a single-source provider, B&B Integrations understands that no two medical facilities are alike. Every health system has unique needs, an array of legacy platforms, and a specific culture that requires a customized solution. The B&B approach is defined by this commitment to customization:
- Tailored Solutions: B&B’s experts meet with your team to select and customize the exact Telligence components that will work best for your unique facility, ensuring that even the most unique calls and codes are seamlessly integrated.
- Vendor-Neutral Integration: Not ready for a complete overhaul? B&B can help facilities gradually move towards a single solution. Telligence is designed with an open architecture that is vendor-neutral, allowing it to easily integrate with hundreds of different products and brands already in use at your hospital.
- Long-Term Partnership: B&B Integrations is more than an installer; they are your strategic partner, committed to ensuring the system functions efficiently for the life of your system and beyond.
Measurable Impact: The Numbers Behind Workflow Optimization
The benefits of implementing a unified system like Ascom Telligence, integrated by B&B, are not just theoretical—they are quantifiable. The system provides leaders with real-time, point-of-care data that flows into a dynamic reporting portal, which can be used to streamline workflow and develop best practices.
Documented improvements associated with the Telligence system include:
By leveraging this data and implementing solutions programmed by B&B, your facility can enhance the patient experience, deliver faster support, and improve overall patient satisfaction scores.
Ready to Modernize Your Acute Care Communications?
The shift from a traditional nurse call system to a comprehensive Patient Response System is the critical step needed to future-proof your acute care environment. B&B Integrations provides the expertise, customization, and long-term partnership required to make this transformation a reality.
To learn more about how a customized, single-platform communication solution can enhance patient safety, reduce staff stress, and harness the power of your clinical data, explore B&B’s complete suite of Healthcare Communication Solutions today.
To see the powerful capabilities of the Ascom Telligence system, visit the Ascom Telligence product page.
Discover the difference a dedicated partner makes. Contact B&B Integrations for a free consultation.
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